When purchasing products online with us, you are covered by the Distance Selling Regulation. This Regulation was designed to give all customers the change to cancel their order should they not be completely satisfied with any of the goods they have received. You have 7 days from the date of order to request a full or partial refund from us.
Please be aware, E-Liquids cannot be returned once the seal has been broken.
If you Request a cancellation and refund of your order, whether this is full or partial, it is your responsibility to ensure the items are not damaged while they are in your possession. It is also your responsibility to return the items to us. Flux Vapes will not provide a collection service for products being returned.
If you request a full refund, we’ll return the shipping cost to you.
If you request a partial refund, you’ll be responsible for the full cost of shipping.
Please email for information on getting your items back to us. Please ensure you include the order number in the subject of your email.